The National Council of the Financial Market (NCFM) has sent an appeal to Central Bank Chair Elvira Nabiullina and Prime Minister Mikhail Mishustin, reports RBC. In the letter, the council pointed to the problems companies face when interacting with customers due to the enacted law on blocking spam calls.
According to the information, approximately 30% of banks' attempts to reach mobile subscribers are being blocked by the new regulations, which require operators to restrict mass calls.
The NCFM emphasized that these rules negatively impact the anti-fraud system, as banks are deprived of the ability to promptly contact customers to confirm suspicious transactions.
As noted by RBC, citing Central Bank data, in 2024, fraudsters stole 27.5 billion rubles from bank customers through unauthorized transfers. At the same time, financial institutions managed to prevent the theft of funds amounting to 13.5 trillion rubles.