Sellers on the Wildberries marketplace say that after the recent attack on the company’s warehouses they have been unable to remove their goods. Three entrepreneurs told the outlet Verstka about the problem, and reporters found more than ten similar complaints in specialist Wildberries seller chats.
According to the sellers, it is impossible to collect the goods directly from the warehouse in person. The only available option is to arrange a return to an order pickup point. Since the previous day, however, the system has reportedly been showing the notice “Pickup point overloaded”. Sellers say that neither changing the pickup point nor reducing the volume of goods resolves the issue.
“At first I thought the pickup point really might not be able to take the 100 items I added for return. But then I started changing pickup points: I tried about 20 options and combinations, even looked in other cities, and nothing helped,” one seller told the publication.
Judging by messages in the chats, entrepreneurs from different regions of Russia have encountered the same problem. As noted in the report, the marketplace did not officially warn sellers about any restrictions. Sellers also say customer support either does not respond or promises to reply later once a solution is found.
On the night of July 18, Ukrainian forces struck Wildberries warehouses in Elektrostal in the Moscow region and in Kotovsk in the Tambov region. According to official data, eight people were killed and about 80 were injured at the two sites. The strike was described as one of the largest attacks on civilian facilities in Russia since the start of the war.
Volodymyr Zelenskyy said components for drones had been stored at the attacked warehouses. In early July, Wildberries added a clause to its seller agreement releasing the company from liability in the event of drone attacks. After the strike, company head Tatyana Kim said the marketplace was not obliged to compensate for lost goods, though she offered sellers other forms of financial support.